Six Sigma or Percentages
“7 or 8 Sigma – Airline Safety
6 Sigma – 3.4 per 1,000,000 = 1 misspelled word in a small library
5 Sigma – 230 per 1,000,000 = 1 misspelling in a set of encyclopedias
4 Sigma – 6,200 per 1,000,000 = 1 misspelled or misplacement per 30 pages
3 Sigma – 66,800 per 1,000,000 = 2 Misplaced words on each page”
-George Eckes
"99.9% = 1hr unsafe drinking water every month,
99.9% = 2 plane crashes at every major airport everyday
99.9% = 16,000 pieces of mail lost by the USPS every hour
99.9% = 500 incorrect surgical operations each week
99.9% = 50 newborn babies dropped at birth by doctors each day
99.9% = 22,000 checks deducted from the wrong bank account."
-George Eckes
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Comments
Michael,
For all the complaining we all do about the airlines and their poor customer service, this puts in perspective that they are actually pretty unbelievable when it comes to the most important facet of their service. The fact that there wasn't a single airline accident in the US last year with the complexity of the operations and all the millions of flights is pretty remarkable.
We are fortunate that the pilots and flight crews actually have to be passengers along with us on the flight, and their life is on the line as well. That is the crucial difference in my opinion that forces excellent behavior without the opportunity to make excuses.
Rob
www.corporateveilpro.com
Is Your Corporation Protecting You?
Great to see you blogging here. Keep up the great work!
All the best,
April Braswell
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